Refund policy
Refund Policy
At Redline Coffee, we take pride in delivering high-quality, freshly roasted coffee. Because coffee is a perishable, consumable product, all sales are generally final. Please read our policy carefully before placing an order.
All Sales Are Final
Due to the nature of our products, we do not accept returns or exchanges on coffee once it has been shipped or opened.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, we will make it right.
Please contact us within 48 hours of delivery at:
Email: support@redlinecoffeechi.com
Include:
-
-
Your order number
-
A brief description of the issue
-
Clear photos of the product and packaging
Once reviewed, we will issue a replacement or refund at our discretion.
Lost or Stolen Packages
Redline Coffee is not responsible for packages marked as delivered by the carrier but lost or stolen afterward. We recommend shipping to a secure location.
Order Cancellations
Orders may be canceled only if they have not yet shipped. Once an order has been processed or shipped, it cannot be canceled or refunded.
Refund Processing
If a refund is approved:
-
Refunds will be issued to the original payment method
-
Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer
-
Contact Us
If you have any questions about this policy, reach out to us at:
-